Refund Policy
Return & Refund Policy
At Flexi Mart, we strive to ensure every customer is satisfied with their purchase. However, if there is an issue with your order, we offer refunds under the following conditions:
Refund Eligibility
Refunds are offered if the issue is caused by our mistake, including:
• Wrong item sent
• Damaged product
• Item not received
To be eligible for a refund, you must contact us within 7 days of receiving your order. After this period, we will not be able to offer any refunds.
Refund Process
To initiate a refund, please contact us directly via:
• Email: sales@huhamart.com
• WhatsApp: +966544665294
We may request proof of the issue (such as photos of damaged items, delivery confirmation, etc.) to process your refund.
Once your refund is approved, it will be processed to your original payment method within 2 to 5 business days.
Shipping Fees
If the refund is due to our mistake (wrong item sent, damaged product, or item not received), we will also refund the original shipping fees.
Exceptions
Refunds will not be issued for:
• Used products
• Requests made after the 7-day period
• Missing proof of the issue
Additional Information
We value customer satisfaction and are committed to resolving any issues as quickly as possible. Please don’t hesitate to reach out to us for any concerns or questions.
Thank you for choosing Flexi Mart!